Shipping Policy

This Shipping Policy explains how Rose & Oliver processes, ships, and delivers orders.

Order Processing

Orders are generally prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Business days do not normally include weekends or public holidays.

During high-demand promotional periods, holidays, or unusually large order volumes, processing may take slightly longer.

Estimated Delivery Time

After processing, estimated transit time is generally:

4–8 business days

Most orders are therefore expected to arrive approximately 5–11 business days after the order is placed.

Delivery times are estimates and are not guaranteed.

Delays may occur because of customs procedures, carrier disruptions, weather, local delivery conditions, high shipping volumes, inaccurate address information, or circumstances outside our reasonable control.

Shipping Charges

Shipping and handling charges are calculated according to the order and destination and are displayed during checkout before payment is completed.

The amount charged may depend on factors including:

• The number of products in your order;
• The shipping destination;
• The applicable shipping method;
• The applicable shipping rate for the order; and
• Other logistics or fulfillment conditions.

You will always be able to review the applicable shipping charge before submitting payment.

Free or $0 / £0 Product Promotions

From time to time, Rose & Oliver may offer selected products at a merchandise price of $0, £0, or another promotional amount.

These offers apply to the merchandise price only unless explicitly stated otherwise.

Shipping and handling charges may still apply.

For example, a product shown with a merchandise price of $0 does not necessarily mean that the customer's complete order total will be $0.

All charges applicable to the order will be displayed during checkout before the customer confirms payment.

Orders Containing Multiple Products

Shipping charges may change according to the quantity of products in an order.

In some promotions, two products may qualify for the same shipping rate, while additional products may increase the shipping charge.

The definitive shipping amount for your order is the amount displayed at checkout before payment.

International Fulfillment

Rose & Oliver works with logistics and fulfillment partners in different locations.

Depending on product availability and your delivery destination, your order may be dispatched from a fulfillment facility located outside your country.

Orders may therefore travel internationally before reaching their final destination.

Tracking Information

When tracking information becomes available, it will normally be sent to the email address provided with your order.

Please allow time for the carrier's tracking system to register and update the shipment.

Tracking Delays

It is normal for tracking information to remain unchanged for several days while packages move between international logistics facilities.

If your shipment has not received a tracking update for an unusually long period, contact us at contact@getroseandoliver.store.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing an order, contact us immediately.

We will attempt to correct the address if the order has not yet entered fulfillment, but address changes cannot be guaranteed after processing has begun.

Failed Delivery and Returned Packages

If a shipment is returned because of an incorrect or incomplete address, refusal of delivery, repeated failed delivery attempts, or failure to collect the package, additional shipping charges may be required before the order can be resent.

Customs, Duties and Import Taxes

International shipments may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by authorities in the destination country.

Unless specifically stated otherwise during checkout, such charges are the responsibility of the customer.

Rose & Oliver does not control customs authorities and cannot predict whether additional charges will be assessed.

Lost Packages

If you believe your shipment has been lost, contact us at contact@getroseandoliver.store.

We may investigate the shipment with the applicable carrier or fulfillment partner before determining the appropriate resolution.

Damaged Shipments

If your order arrives damaged, please retain the packaging and contact us as soon as possible.

We may request photographs of the item, package, and shipping label to assist with our investigation.

Separate Shipments

Orders containing multiple products may occasionally be dispatched in separate packages.

If this happens, packages may have different tracking numbers and may arrive on different dates.

Contact

Rose & Oliver
Email: contact@getroseandoliver.store