Privacy Policy

This Privacy Policy describes how Rose & Oliver collects, uses, discloses, and protects personal information when you visit our website, make a purchase, contact us, or otherwise use our services.

Personal Information We Collect

Depending on your interaction with our store, we may collect information including:

• Your name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Order and transaction information;
• Products viewed, added to cart, or purchased;
• Device and browser information;
• IP address;
• Website interaction information;
• Marketing and advertising attribution data; and
• Communications with our customer service team.

Payment Information

Payments are processed through third-party payment providers made available through our ecommerce platform.

Rose & Oliver does not normally store complete credit or debit card numbers on its own systems.

How We Use Personal Information

We may process personal information to:

• Process and fulfill orders;
• Process payments;
• Arrange shipping and delivery;
• Provide tracking and order updates;
• Respond to customer service requests;
• Process returns, refunds, and exchanges;
• Detect and prevent fraud;
• Protect our website and services;
• Improve our products, website, and customer experience;
• Measure website and advertising performance;
• Provide personalized advertising where legally permitted;
• Comply with legal and regulatory obligations; and
• Send marketing communications where permitted by law.

Shopify

Our ecommerce store is hosted using Shopify.

Shopify may process personal information in order to provide ecommerce infrastructure, checkout services, security, fraud prevention, analytics, payments, and related services.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Operate essential website functions;
• Remember user preferences;
• Maintain cart and checkout functionality;
• Analyze website usage;
• Measure marketing campaigns;
• Provide relevant advertising where permitted; and
• Detect fraud or security threats.

Where required by applicable law, non-essential technologies will be used according to your consent choices.

Advertising and Analytics Partners

We may use advertising, analytics, and ecommerce services provided by companies such as Shopify, Google, Meta, and other technology providers.

These providers may process information relating to your interaction with our website in accordance with their own terms and privacy practices.

How We Share Information

We may share information with service providers where reasonably necessary to operate our business, including:

• Ecommerce platform providers;
• Payment processors;
• Shipping and fulfillment providers;
• Customer support providers;
• Analytics providers;
• Advertising platforms;
• Fraud prevention and security providers;
• Cloud and technology providers; and
• Legal, accounting, and professional advisers.

We may also disclose information where required by applicable law or where reasonably necessary to protect our rights, customers, services, or property.

International Data Transfers

Because Rose & Oliver may use international service providers and fulfillment partners, personal information may be processed in countries other than the country where you reside.

Where required by law, appropriate safeguards are used for international transfers of personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, accounting, fraud prevention, dispute resolution, and compliance with legal obligations.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Request data portability where applicable;
• Opt out of certain marketing communications; and
• Exercise additional rights provided by applicable privacy laws.

Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe link contained in the message or by contacting us.

You may continue to receive transactional messages relating to orders, payments, deliveries, returns, refunds, or customer support.

Children's Privacy

Our services are not intended for children below the age at which they can legally enter into online transactions in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, technology, or legal requirements.

The latest version published on our website will apply.

Contact

For privacy-related questions or requests, contact:

Rose & Oliver
Email: contact@getroseandoliver.store