Return & Refund Policy

At Rose & Oliver, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

30-Day Return Period

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must generally be:

• Unused and unworn;
• In the same condition in which it was received;
• Returned with its original packaging where reasonably possible; and
• Accompanied by your order number or other proof of purchase.

To request a return, please contact us at contact@getroseandoliver.store

Please do not send an item back before receiving return instructions from our customer support team. The appropriate return address may vary depending on your location and the fulfillment facility responsible for your order.

Return Shipping Costs

For voluntary returns, including change-of-mind returns, return shipping costs are normally the responsibility of the customer unless applicable law requires otherwise.

Depending on your location and the fulfillment facility responsible for your order, returns may need to be sent to an international return facility.

If you receive a damaged, defective, or incorrect item, please contact us before returning it. Once the issue has been verified, Rose & Oliver will provide an appropriate resolution and, where applicable, cover reasonable return shipping costs.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If an item is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at contact@getroseandoliver.store.

We may request photographs or other reasonable evidence so that we can investigate the issue and provide the appropriate solution.

Promotional $0 / £0 Products

Rose & Oliver may occasionally offer selected products at a promotional merchandise price of $0, £0, or another equivalent amount.

A promotional merchandise price of $0 or £0 does not mean that the entire order is free. Shipping, handling, taxes, duties, or other charges may still apply and will be displayed before you complete checkout.

Where a returned item had a merchandise purchase price of $0 or £0, there is no merchandise purchase price to refund.

Shipping and handling charges are generally non-refundable where permitted by law, except where the order is defective, incorrect, undelivered, or applicable consumer law provides otherwise.

Refunds

Once a returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, any eligible refund will be issued to the original payment method.

Rose & Oliver generally processes approved refunds within 10 business days. Your bank, card provider, or payment provider may require additional time to make the funds available.

If more than 15 business days have passed after we confirmed your refund was approved, please contact us at contact@getroseandoliver.store.

Original Shipping Charges

Original shipping and handling charges are generally non-refundable for voluntary returns where permitted by applicable law.

This does not limit any mandatory rights you may have where goods are faulty, damaged, incorrect, or not delivered.

Exchanges

If you would like to exchange an eligible item for another size, variation, or product, contact us at contact@getroseandoliver.store.

Exchanges are subject to availability.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request if fulfillment has not yet begun.

Once an order has entered processing or has been shipped, cancellation may no longer be possible and our normal return procedure may apply.

Non-Returnable Items

Where permitted by law, the following items may not be eligible for return:

• Items showing clear signs of use or wear;
• Personalized or custom-made products;
• Gift cards;
• Items returned outside the applicable return period; and
• Products that cannot be returned for hygiene or health-protection reasons once unsealed, where applicable.

No Restocking Fee

Rose & Oliver does not charge a restocking fee for approved returns.

Consumer Rights

Nothing in this policy limits any mandatory consumer rights available to you under the laws applicable to your purchase.

Contact

Rose & Oliver
Email: contact@getroseandoliver.store